Pass Guaranteed Quiz EXIN SIAMP - EXIN SIAM Professional Exam Pass-Sure Exam Overviews

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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 2	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 3	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 4	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 5	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.

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EXIN SIAM Professional Exam Sample Questions (Q26-Q31):

NEW QUESTION # 26
One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.
After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.
In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.
What is the best way of doing this?

A. Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect
B. Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes
C. Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views
D. Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis

Answer: D

Explanation:
Service Level Target Adjustment: Increasing the availability target to 99.9% represents a significant change that could impact service delivery and costs.
Cost-Benefit Analysis: Before making such a change, it's essential to understand the cost implications. This ensures that the decision is financially viable and aligns with ZYX's value expectations.
Provider Consultation: Consulting with ZYXS, ZYXD, and NETSCO helps in understanding the feasibility of meeting the new target and the necessary changes in their processes and infrastructure.
Incremental Changes: A cost-benefit analysis allows ZYX to make an informed decision, balancing improved service levels against the associated costs.
Provider Meeting: While holding a meeting to discuss feasibility is part of the process, it should be complemented with a thorough cost-benefit analysis to ensure comprehensive decision-making.
Communication and Timeline: Informing providers via email or dictating changes without consultation can lead to resistance and may not be effective in achieving the desired service level improvements.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Performance Management and Improvement SIAM Professional Body of Knowledge (BoK), Service Level Management Sections

NEW QUESTION # 27
ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.
The decision has been made to consolidate services into four service groups (in order of proportion of the services)
- OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support
- ZYXS bespoke application support and development
- ZYXD data centers and hosting
- BANKSCO: BCT and BNK application support
Services from all other current service providers will be transitioned into these service groups as their contracts expire After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

A. ZYXS
B. O OUTSCO
C. O BANKSCO
D. O ZYXD

Answer: B

Explanation:
Service Proportion Consideration: OUTSCO provides the largest proportion of services, including the service desk, desktop and laptop support, networking, and infrastructure support. Their onboarding is crucial for stabilizing the core service operations.
Service Desk Integration: The service desk is a critical function in the SIAM ecosystem. Ensuring its seamless operation is foundational to managing other service integrations effectively.
Operational Stability: OUTSCO's services are essential for the day-to-day operations of ZYX. Prioritizing their onboarding ensures that the majority of service operations are stabilized early.
Supporting Functions: Once OUTSCO is onboarded, it can support the integration of other service groups more effectively, given its comprehensive service coverage.
Alternative Providers:
BANKSCO (Option A) and ZYXD (Option C) provide specialized services that, while important, do not cover as broad a range of critical functions as OUTSCO.
ZYXS (Option D), although important for bespoke application support and development, does not cover the critical operational infrastructure that OUTSCO does.
Conclusion: Onboarding OUTSCO first ensures that the critical infrastructure and broad range of support services are stabilized, providing a strong foundation for the subsequent integration of other service providers.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Service Onboarding
SIAM Professional Body of Knowledge (BoK), Transition Planning and Support Sections

NEW QUESTION # 28
-ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
-All other service providers with rolling contracts will continue to provide their services
-The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
-The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

A. All service providers use their own toolsets and integration will be achieved through re-keying
B. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.
C. All service providers use the OUTSCO toolset within six months after transitioning to SIAM
D. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset

Answer: D

Explanation:
* Tooling Strategy Requirements:The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.
* Service Integrator's Role:OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.
* Cost-Effective Integration:Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.
* Unified Toolset Benefits:
* Consistency:Using a common toolset ensures consistent processes and reporting across all service providers.
* Data Integrity:A single toolset minimizes the risk of data loss or corruption during integrations.
* Efficiency:It enhances efficiency in incident, problem, and change management processes.
* Alternative Options:
* Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.
* Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.
* Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management
* SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections

NEW QUESTION # 29
What is unlikely to be included in the outline business case for NEWGEN?

A. Procedures from internal providers
B. Measurements of benefits
C. Proposed future services
D. Boundanes of responsibilities

Answer: A

Explanation:
Outline Business Case Components:
An outline business case typically includes the boundaries of responsibilities, measurements of benefits, and proposed future services.
The business case should provide a clear justification for the initiative, detailing expected benefits, costs, risks, and impact on the organization.
Boundaries of Responsibilities:
This section defines who is responsible for what aspects of the project, ensuring clear accountability and delineation of duties.
Measurements of Benefits:
This part outlines how the success of the project will be measured, detailing the specific benefits that the project aims to achieve and how these benefits will be quantified.
Proposed Future Services:
This section describes the new or improved services that will be offered as a result of the project, giving stakeholders an understanding of what to expect.
Procedures from Internal Providers:
Procedures from internal providers typically relate to operational details and specific processes rather than the strategic or high-level overview provided in a business case.
The focus in the business case is on the what and why, rather than the detailed how, which is more relevant in procedural documentation.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Business Case Development ITIL 4: Direct, Plan and Improve (DPI), Section on Business Cases

NEW QUESTION # 30
Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

A. -Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem a. Determine which staff has the right capabilities for their new role
B. Create a framework for generic role profiles for the retained capabilities
C. Ask the service integrator after they are appointed to create customized role profiles.
a. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem
D. . Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills

Answer: A

Explanation:
Context and Issue Identification:
The CIO is concerned about the retained capabilities' ability to perform their new roles in the SIAM model designed by SIAMRUS.
OUTSCO has been selected as the external service integrator but not yet appointed.
Customized Role Profiles:
Creating customized role profiles for all parties involved ensures that each role is clearly defined with specific responsibilities, skills, and competencies required.
This approach allows for a tailored fit to the organization's unique needs and the specific requirements of the SIAM model.
Assessment of Capabilities:
Determining which staff have the right capabilities for their new roles ensures that the right people are placed in the right positions.
This process involves assessing the current skills and competencies of staff and matching them to the new role profiles.
Avoiding Generic Solutions:
Using generic role profiles may not address the specific needs and context of the organization and its SIAM ecosystem.
Customized profiles provide a better alignment with the strategic goals and operational requirements.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Roles and Responsibilities ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

NEW QUESTION # 31
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